At Prive Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use the Prive Casino mobile app, play Prive Games, or interact with our services (collectively referred to as the “Services”).
By using Prive Casino or Casino Prive, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
We may update this Privacy Policy from time to time. The most current version will be posted here with the “Last Updated” date. We encourage you to review it periodically.
1. Information We Collect
We collect different types of information to provide and improve our Services:
Personal Information You Provide
- Full name, date of birth, and gender
- Email address and phone number
- Residential address and country
- Payment details (processed securely by third-party providers)
- Username and password
- Any other information you voluntarily submit (e.g., during support chats or verification)
Automatically Collected Information
- IP address and device information (type, operating system, browser)
- Location data (country level, for regulatory compliance)
- Usage data (pages visited, games played, time spent, clicks)
- Cookies and similar tracking technologies
Verification and KYC Data
To comply with legal requirements and prevent fraud, we may request identity documents such as:
- Passport or national ID
- Proof of address
- Selfie or facial scan (for verification purposes only)
2. How We Use Your Information
We use the collected data for the following legitimate purposes:
- To create and manage your account at Prive Casino
- To process deposits, withdrawals, and transactions
- To provide and personalize Prive Games and other Services
- To verify your identity and prevent fraud, money laundering, or underage gambling
- To send important account notifications and security alerts
- To offer customer support and respond to your inquiries
- To improve our website, app, and gaming experience
- To send marketing communications (only if you have opted in)
- To comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell your personal data. We may share information only in these limited cases:
- With trusted service providers (payment processors, game providers, hosting companies, analytics tools) who help us operate the Services
- With regulatory authorities or law enforcement when required by law
- In the event of a merger, acquisition, or sale of assets (with appropriate safeguards)
- With professional advisors (legal, accounting) under confidentiality agreements
All third parties are contractually obligated to keep your data secure and use it only for the purposes we specify.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login details
- Analyze how you use our Services
- Deliver personalized content and offers
- Ensure the security of your account
You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect your experience on Prive Casino.
5. Data Security
We take the security of your personal information very seriously. Prive Casino uses industry-standard security measures, including:
- SSL encryption for all data transmissions
- Secure servers and firewalls
- Regular security audits
- Strict access controls for employee access to data
While we strive to protect your data, no system is 100% secure. You also play an important role by keeping your password confidential and using strong authentication.
6. Your Rights (GDPR & French Data Protection)
As a user in France or the EU, you have the following rights regarding your personal data:
- Right to access your data
- Right to rectification (correct inaccurate information)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact our Data Protection Officer via the support chat or by email. We will respond within one month (or sooner when possible).
7. Data Retention
We keep your personal data only as long as necessary for the purposes outlined in this Policy or as required by law. Account data is typically retained for 5–7 years after account closure for legal and regulatory compliance.
8. International Data Transfers
Some of our service providers may be located outside the European Economic Area. When we transfer data, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your information.
9. Children’s Privacy
Prive Casino is intended for adults only. We do not knowingly collect data from individuals under 18 years of age. If we discover that a minor has provided personal information, we will delete it immediately.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Via live chat on the website (24/7)
- By email: support@privecasino.com (or dedicated privacy email if available)
Our team is happy to help and will respond as quickly as possible.
Thank you for trusting Prive Casino with your personal information. We are committed to transparency and to providing you with a safe, enjoyable, and secure gaming experience with Prive Games and all Casino Prive services.
By continuing to use our Services, you acknowledge that you have read and understood this Privacy Policy.
Play responsibly and enjoy your time at Prive Casino! 🎰